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When the service is initiated, an agreement was signed with us. Because this is contractual, the terms of cancellation are outlined and reviewed with each new customer on the call. I am happy that we were able to offer some assistance with your billing early this year. It is extremely disappointing that you have decided to not take advantage of the options we provided that were exceptions outside of the contractual terms to assist in your time of need. If you do choose to move forward with the rate change, gift card, or waived monitoring that we offered to help you through your current situation, please reach back out to us so that we can help. Just want to provide some information to you that Protect America will not advise you of before you sign up for them.

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When the service is initiated, an agreement was signed with us. Because this is contractual, the terms of cancellation are outlined and reviewed with each new customer on the call. I am happy that we were able to offer some assistance with your billing early this year. It is extremely disappointing that you have decided to not take advantage of the options we provided that were exceptions outside of the contractual terms to assist in your time of need. If you do choose to move forward with the rate change, gift card, or waived monitoring that we offered to help you through your current situation, please reach back out to us so that we can help. Just want to provide some information to you that Protect America will not advise you of before you sign up for them.